Billing and Payment

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Acceptable Forms of Payment

Payment for services is currently accepted in the form of Check or Postal Money Order. All Checks should be made payable to the address listed above. We are currently unable to accept credit cards. Out of state checks (checks external of Tennessee) will have the project started immediately, however proofs will not be available until payment clears.

Payment Scenarios

All work done by Avery Publishing and Graphics will be billed according to 1 of the 4 following scenarios, feel free to call us at (865) 856-0480 if you are unsure of what scenario your required project will fall under.

1. Package deals have a set starting price. All package deals require 25% down payment prior to the work commencing. Full payment is due prior to delivery of product. Some package deals may require full payment prior to production.
    
2. Hourly Rated services will be started at the receiving of materials for the project. All hourly projects are billed in 1/10th hr increments. Work on the project will pause at the "Proof Stage" until payment for services is received. Billing notice will be sent via email, or by regular mail if the customer so chooses, once the "Proof Stage" is reached.
   
   Once payment is received the proofs of the project will be sent via email or placed on a area of our website set aside just for your project. Additional hours accrued after the proofing stage will be billed prior to shipment of the end project. Once final payment is received the project will be released in the formats specified by the job.
   
   Full payment is due prior to delivery of product.
    
3. Retainer services are offered for faster job completion. A set number of hours may be paid in advance with work being deducted from that retaining fee. Retainer balance and hours on your project will be listed in a special area on our website so that you may see where your project and retainer balance stands. Work on a project will stop when the retainer balance is diminished to zero. You may add to your retainer balance at any time by sending payment to the above address.
   
   You may close your retainer at any time by notifying Avery Publishing and Graphics in writing of said intent. Upon such notification APG will close the account and refund the balance. Email with a read receipt will be accepted as written notice.
   
   Retainers may be required for projects that are quoted as taking more than 8 hrs to complete. Such hourly projects such as web design may require a retainer prior to job commencement if the job is quoted above the 8 hrs. Publications and Custom Photography may also fall under a retainer requirement. Feel free to call or email us and ask for a quote. Quotes are only an estimation of hrs needed, and are not to be considered a contract, but they should give you a guideline as to what kind of dollar amount to place on your project. Retainers will also be required of projects that require printing by APG.
   
   Full payment is due prior to delivery of product.
    
4. Recurring services will be billed in 90 day increments. Billing will occur via email unless the mailing method is chosen. Mailing method will increase billing rates by adding $5 processing fee per billing. Recurring billing will be mailed at the 60 day mark with payment due by the 90 day mark. Payments more than 10 days overdue will terminate services. Reactivation fees may apply for terminated service renewal.
   
   Initial payment is due prior to delivery of product.

All sales are final and non-returnable due to the nature of the products supplied by Avery Publishing and Graphics.

Thank you for choosing Avery Publishing and Graphics.